Occasionally we hear from customers about slipping Strap Savers, usually shortly after we send out their order. Consider that we advertise that they stop clip creep, this is not the intended outcome! First-time installation of Strap Savers can be tricky and it’s easy to make a mistake. (Luckily, though, once most customers understand how to install them, they can easily repeat the process.)
If Strap Savers are slipping, it’s usually because they are installed upside down. This is not the easiest concept to explain across cyberspace, but I’ll give it a try!
If your Strap Savers are slipping, they may be installed upside down, like this:
The loop from the adjuster is hooked through the top/smaller part of the s and the strap runs through the wider/bottom part of the s.
The loop from the adjuster is hooked through the bottom/wider part of the s and then the other piece of the strap is woven through the bottom/wider part and then the top/narrow part.
For additional instructions, check out our step-by-step installation videos. For customers that are still having trouble, we’re happy to do a video chat and demonstrate it one-on-one. Please contact us.
We have only found a few situations where they do not work – either the straps are too thin or too thick (or wider than 1″). If you have purchased Strap Savers, cannot install them, and this doesn’t solve your issue, let us know. We would like to work with you to troubleshoot and find a solution. If we can’t find one, you can return them for a full refund (minus any priority shipping).
As always, we hope that we you will love The Strap Saver as much as we do!
GREAT NEWS! For first three months of 2018, donations from The Strap Saver to the Breast Cancer Research Foundation will be matched, up to $5000. This means that we will raise $1.50 for the first Strap Saver in every purchase and $1.00 for each additional Strap Saver. We have a chance to make a big contribution in a short period of time, so let’s get shopping! Offer expires March 31, 2018.